FAQ

Ordering & Checkout

How do I make a purchase on your site?
Just browse our product selection, add the items you like to your shopping bag, and head to checkout. The step‑by‑step guide on the page will walk you through the rest.

Shipping & Delivery

What are your shipping timeframes?
Delivery usually takes between 10 and 20 business days, although this can vary based on your location and the efficiency of your local postal service.

Will I get a tracking number for my order?
Absolutely. As soon as your package leaves our warehouse, we’ll email you a tracking number (when tracking is available for your shipping method) so you can follow its journey.

Order Changes & Cancellations

Can I cancel my order after I’ve placed it?
We can accept cancellation requests within 12 hours of purchase. Once that window passes, your order may have already entered our processing system, and we may not be able to stop it from shipping.

What if I need to change the shipping address?
If you’ve made a mistake with your address, contact us immediately. We can only update the delivery details before your order is shipped — once it’s on its way, we’re unable to redirect it.

Problems with Your Order

I received a damaged or wrong item — what should I do?
We’re sorry if that happens! Please email us at service@skyoakbeauty.com within 7 days of receiving your package. Be sure to include your order number and clear photos of the product and its packaging so we can assist you quickly.

Returns & Refunds

Do you accept returns?
Yes, we do. Eligible items can be returned in accordance with our Return Policy. Products must be unused, in their original condition, and returned within the approved time frame to qualify.

How do I get a refund?
To start a refund, simply send an email to service@skyoakbeauty.com with your order number and the reason for your request. After we approve the return and receive/inspect the returned item, we’ll issue the refund back to your original payment method.

Getting in Touch

How can I reach your customer service team?
The easiest way is to email us at service@skyoakbeauty.com. We’re here to help with any questions, big or small — just drop us a line!