Shipping Policy

At Skyoakbeauty, we want to make sure you receive your order in a timely and reliable manner. Please read the following shipping policy carefully before making a purchase. By placing an order with us, you agree to the terms set out below.

1. Order Processing Time

Once we receive your order and confirm your payment, we begin preparing your items for shipment. Our standard processing time averages 2–3 business days, though this may vary depending on order volume, product availability, or seasonal peaks. During busy periods (such as holidays or promotional events), processing may take up to 5 business days. We will notify you via email if any significant delays occur.

Business days exclude weekends and U.S. public holidays.

2. Shipping Rates and Methods

Shipping charges (if any) are not included in the product price and will be calculated and displayed at checkout before you finalise your order. The final shipping cost depends on the shipping method you choose, your delivery address, and the weight/size of your package. We may also offer free shipping promotions from time to time — these will be clearly communicated on our website or at checkout.

For the most accurate shipping rate, please refer to the checkout page on our site.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery window is typically 10–20 business days, depending on your location, the efficiency of local postal services, and any customs clearance procedures. Please keep in mind that these are estimates only and are not guaranteed. Actual delivery may be shorter or longer.

4. Shipping Confirmation and Tracking

As soon as your order leaves our warehouse, we will send you a shipping confirmation email that includes a tracking number (where available). You can use this number to monitor the progress of your shipment through the carrier’s website. If tracking is not provided for your chosen shipping method, we will inform you at checkout.

5. Potential Delivery Delays

We rely on third‑party carriers to deliver your package. Occasionally, deliveries may be delayed due to circumstances beyond our control, such as:

Severe weather conditions
Customs inspections or import procedures
Carrier operational disruptions (e.g., strikes, equipment failure)
Incorrect or incomplete address details provided by the customer
Unusually high order volume during peak seasons

We kindly ask for your patience if such delays occur. While we cannot guarantee delivery by a specific date, we will do our best to keep you informed.

6. Responsibility for Incorrect Address Information

You are solely responsible for providing a complete and accurate shipping address when you place your order. If an order is returned to us due to an invalid or undeliverable address, we may contact you to arrange re‑shipment. Additional shipping fees may apply for re‑delivery. SKYLINE OAKRIDGE INC is not liable for orders that are lost or delayed because of incorrect address details.

7. Lost or Stolen Packages

Once your package has been handed over to the carrier and marked as “delivered” by their tracking system, we consider the shipment complete. If you believe your package has been lost or stolen after delivery, we recommend that you first contact the carrier directly to file a claim. For further assistance, you may also reach out to our customer service team at service@skyoakbeauty.com — we will do our best to help resolve the issue, but we cannot be held responsible for packages that are confirmed as delivered.

8. Customs, Duties, and Import Fees

For international orders (if we ship outside the U.S.), your package may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are not included in our shipping fees and are the sole responsibility of the recipient. Customs policies vary by country, and we recommend that you check with your local customs office for more information before placing an order.