Return Policy

At Skyoakbeauty, we want you to love every product you purchase from us. However, we understand that sometimes an item may not be the perfect fit. Please review our return guidelines below to ensure a smooth process.

Return Eligibility

To qualify for a return, the following conditions must be met:

The item must be unused, unopened, and in its original packaging with all seals intact.
For hygiene reasons, cosmetic products (such as eyeliners, mascaras, lipsticks, concealers, and palettes) cannot be returned once they have been opened, used, or tested — unless they are defective or damaged upon arrival.
Makeup brushes and tools may be returned only if they remain in their original wrapper and have never been used.
The return request must be submitted within 15 calendar days from the date you receive your order.
A valid proof of purchase (order number or receipt) is required.

Non‑Returnable Items

The following items are not eligible for return or exchange:

Any product marked as “Final Sale” or “Clearance” at the time of purchase.
Gift cards or store credits.
Items that have been personalized, customized, or specially ordered.
Products that show signs of use, damage, or wear caused by improper handling, misuse, or normal wear and tear.
Opened or used cosmetics (including but not limited to mascara, eyeliner, lip gloss, foundation, and concealer), for health and safety reasons.
Beauty tools (e.g., brushes, sponges) that have been removed from their protective packaging or used.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective, or not what you ordered, please contact us within 7 days of delivery. To help us resolve the issue quickly, please include:

Your order number
A clear description of the problem
Photos showing the damage, defect, or incorrect product (if applicable)

Send this information to service@skyoakbeauty.com. We will review your case and provide instructions on the next steps. We cover return shipping costs for such situations.

How to Initiate a Return

To start a return, please email us at service@skyoakbeauty.com with the following details:

Your order number
The name(s) of the item(s) you wish to return
The reason for the return
Attach photos if the issue involves damage or defect (optional but recommended)

Once your request is reviewed and approved, we will send you a return authorization and shipping instructions. Please do not send any items back without prior approval — unauthorized returns may not be accepted.

Return Shipping Costs

For returns due to personal preference (e.g., you changed your mind or ordered the wrong shade), you are responsible for the return shipping fees.
Original shipping charges paid at checkout are non‑refundable, unless the return is due to our error (damaged, defective, or wrong item).
If we approve a return for a defective product, we will reimburse your reasonable return shipping costs upon receipt and inspection.

Refund Processing

Once your returned item is delivered to our warehouse and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be credited back to your original payment method within 5–10 business days.
The exact timing of the credit depends on your bank or credit card issuer. Please allow additional time for the funds to appear in your account.

Exchanges

We do not offer direct exchanges for different items. If you would prefer a different product, we recommend returning the eligible item for a refund (following the process above) and placing a new order on our website for the item you want.

Late or Missing Refunds

If you have not received your refund after the processing period mentioned above, please:

Check with your bank or credit card provider, as there may be a delay in posting.
Contact us at service@skyoakbeauty.com with your order number, and we will assist you in tracking the refund status.